LUMON TRACK · SHOPIFY APP
How to request deletion of your Lumon Track app data.
Lumon Track respects your privacy and complies with GDPR, CCPA, and Meta's Platform Terms. Below are the instructions for requesting and verifying the deletion of your data from our systems.
When you uninstall the Lumon Track app from your Shopify Admin, Shopify automatically triggers our data compliance webhooks. This immediately processes a shop/redact webhook, permanently deleting all associated tracking, order, customer, and settings records associated with your store within 30 days.
To delete your Meta data without uninstalling the Shopify app, navigate to the Lumon Track app settings within your Shopify Admin and click "Disconnect Meta Account". This revokes our ads_read permission and immediately purges your Meta Ad Account ID and encrypted Meta Token from our infrastructure.
You can email us directly at support@xpvision.io with the subject "Data Deletion Request". Please include your Shopify store domain. We will manually process your request and confirm deletion via email within 48 hours.